Service Management

Managers know intuitively that companies offering the greatest value will win in the marketplace and achieve superior financial returns, and their intuition is supported by formal research. Yet, truly customer-centric organizations are few and far between. It’s not that most organizations aren’t trying. Rather, the difficulty is finding a way to “mesh” the many internal organizational gears that let customers know they’re at the center of the company’s existence.

QUICK FACTS:

8 weeks course (24 hours of training)
Coffee and snacks provided
Price includes pre-work, materials, and post-work

IN THIS COURSE, YOU WILL:

  • Learn how to design high quality service
  • Learn how to build client loyalty
  • Learn how professional service drives revenues and profits
  • Learn how to build long term relationship with your clients
  • Learn how to create client and employee centric organization

FOLLOWING SERVICE MANAGEMENT COURSE, YOU WILL BE ABLE TO:

  • Focus on business niches and meets client needs in differentiated ways.
  • Analyze employees motivation systems.
  • Focus on employee satisfaction, which the firm believes will lead to loyal clients via a virtuous cycle.
  • Build long-term client relationships.
  • To motivate employees through shared values and culture, as opposed to just extrinsic motivation.

YOU WILL RECEIVE THE FOLLOWING BENEFITS AS PART OF YOUR SERVICE MANAGEMENT COURSE EXPERIENCE:

  • Expert Facilitators. We select experienced Coaches and facilitators with deep technical and practical expertise.
  • Sales Management Materials. Workbooks and other resources are delivered to the training location for convenience.
  • Consultant Support
  • Attending our workshops provides an excellent opportunity to learn from others and grow your network.
  • Premium Experience. From the location, to facilities, to the food and beverage every detail is designed with your experience in mind.

THIS COURSE IS DESIGNED FOR:

  • Customer Service Managers
  • Customer Experience Managers
  • Managers
  • Sales Managers
  • Business Owners
  • Retail Managers

WHO ARE INTERESTED IN USING SERVICE MANAGEMENT FOR:

  • Building Client Centric Organization
  • Managing Employee Engagement and Motivation
  • Delivering Extraordinary Service
  • Long Term Sales Performance

Apply for training!